Orders

Shipping Policy

Last updated June 15, 2026

1. Where We Ship

   We currently ship website orders within the United States. Stripe checkout is configured for U.S. shipping addresses only.

2. Processing Time

   Unless a different shipping estimate is shown at checkout or in your order confirmation, in-stock orders are expected to ship within 30 days. If we cannot ship within the promised time, we will contact you with a revised shipment date and your cancellation/refund options.

3. Shipping Rates

   Free standard shipping is available for orders over $25 in product subtotal before taxes. Shipping rates for orders below the free-shipping threshold are shown at checkout when configured.

   Subscription orders of two or more tubes per shipment include free standard shipping. Single-tube subscription shipments are charged the standard shipping rate shown at checkout.

4. Order Tracking

   When tracking is available, shipment updates will be sent to the email address used at checkout. Carrier scans and delivery estimates may take time to update after a label is created.

5. Address Accuracy

   Please review your shipping address before placing an order. We are not responsible for delays or delivery issues caused by incorrect or incomplete addresses, but we will help where reasonably possible.

6. Lost, Delayed, Or Damaged Packages

   Carrier delays can occur because of weather, volume, address issues, or other events outside our control. If tracking shows a package is delayed, missing, or delivered but not received, contact us at support@athenanaturals.us with your order email and any tracking information.

   If a tube arrives damaged or defective, email support@athenanaturals.us within 30 days of delivery. We will refund the affected tube and send a replacement at no additional cost, including shipping. We may ask for photos to help us understand the issue.